Can I change or
cancel my order?

If you need to change or
cancel your order, please contact our customer service as soon as possible.
We will do our best to help you, but we cannot guarantee
changes after the order has been processed.

How do I know that my
order went through?

When your order has
completed, we will send you a confirmation email with details of your purchase.
Check your spam folder if you don't see the email in your inbox.

Which
payment methods do you accept?

We accept all majors
credit and debit cards (Visa, MasterCard, American Express), and payments
via PayPal and Klarna. All payments are secure and encrypted.

Is it safe to
pay on your website?

Yes, we use it
latest encryption technology to ensure all payments are secure.
Your payment details are never stored on our server.

How long does it take
the delivery?

Standard Delivery:
Delivery time is usually 7-10 working days.

International delivery:
Delivery time varies depending on destination, but is usually between 4-10
working days.

How can I track mine?
ordering?

When your order has
shipped, you will receive a tracking number via email. You can use this number for
to track your delivery on the carrier's website.

What do I do about my
order not arriving?

If your order does not
has arrived within the expected delivery time, contact us at info@minamily.com so
We will help you investigate the problem.

How do I make a return?
If you are not satisfied with your purchase, you can easily manage your return through Returbo. Go to our returns portal, fill in your details and follow the steps to return the item. The item must be returned within 30 days of receipt and be unused and in original condition. Returbo will send you a return shipping slip and instructions on how to proceed.

Can I exchange an item?
Yes, exchanges are handled via our return portal through Returbo. Follow the steps to initiate a switch. Please note that exchanges can only be made if the item is unused and in original condition.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return via Returbo. The refund is made to the same payment method that was used at the time of purchase.